New Billing System

As noted in earlier emails in December and January, the USDC Seafood Inspection Program (SIP) is in the process of transitioning to a new billing system that will impact your February and March billing statements and may impact the inspection services you receive from SIP.  The current online certificate system is being updated to include a new billing module and will be adopting a new name, the Seafood Inspection Services Portal (SISP).  The sections below will guide you through what you can expect over the next few weeks, including important dates and requirements for continuing to receive service from SIP.

 

SUMMARY

FEBRUARY BILLING

Billing statements for the month of February were mailed on February 8, 2016 and included a memo from SIP with detailed payment guidance for your February and March bills (guidance repeated below).  Please remit payment for the February 2016 billing statement by Monday, February 29.  If payment is not received for the statement by this date and if any outstanding balances remain on your account, SIP will stop providing service until all payments are made.  Please note that the February billing statement reflects an auto-populated due date from our billing system that does not reflect the guidance given here. You may remit payment using the following three options:

 

1.  (PREFERRED) Visit Pay.gov and search for the “Seafood Inspection Fees” form to remit payment by credit card, debit card, or bank account (ACH). Please note it will take up to 48 hours for your payment to post to your account.

 

   Link: https://www.pay.gov/public/form/start/15778168

 

2.  Use the attached instructions to make a FedWire payment through your servicing financial institution. Please note processing times vary greatly depending on your bank and can take over a week to post to your account.

 

3.  Send a check to the U.S. Department of the Treasury at the address below. Please note it may take up to two weeks for payments to post to your account.

 

   U.S. Department of Commerce – NOAA

   P.O. Box 979008

   St. Louis, MO 63197-9000

 

MARCH BILLING

The March billing statements will be mailed on March 1, 2016.  SIP will require payment of these statements by March 9, 2016.  If payment is not made by this date, SIP will suspend its services until this statement and all past due balances are paid in full.  Additionally, your account in SISP will be deactivated and you will not be able to view or request any certificates or services.  Once payment is received, your account will be reactivated and you may continue to use the system.  Since there will be a delay in receiving these bills via mail, you may contact your SIP Regional Office to request an emailed copy of your statement.

 

In summary, you must pay your February 8, 2016 bill and all previous account balances to continue receiving service between March 1 and March 11.  You must pay your March 1, 2016 bill and have paid all prior bills to continue receiving service after March 14.

 

DEPLOYMENT & NEXT STEPS

The new online billing component of SISP is scheduled to be deployed during the weekend of March 11-14, 2016.  The system will be shut down during this time and you will be unable to log in to your account or request SIP services.  After March 14, normal statement generation timelines will resume. However, please take note of these very important changes that you may encounter:

 

SIP is developing materials that will be made available on the SISP website to guide you through the new features of SISP.  This information will be made available in early March before the system migration.
 

If you have any questions about the conversion process, you may contact your SIP Regional Office for more information.  Additional guidance will be provided as necessary via email and will also be posted on the SIP website (www.seafood.nmfs.noaa.gov under “Latest News”) and on the SISP login page (https://seafoodinspection.nmfs.noaa.gov/customer/customerlogin.html ).
 

In order to ensure receipt of future correspondence from SIP, please add dsfa.support@noaa.gov to your safe senders list.
 

Contact the Seafood Inspection Regional Offices:

Northeast Region: 978-281-9124

Northwest Region: 206-526-4259

Southeast Region: 727-551-5708

Southwest Region: 562-388-7346